FAQs

Q: Where do you deliver?

A: We currently deliver to all postcodes in London only. We aim to get all orders delivered next day once we have received your order!


Q: How long does delivery take?

A: All orders made before 12PM from Monday to Friday will be delivered by the following working day. Any orders made after 12PM on Friday up to 12PM the following Monday will be delivered the next day on Tuesday.


Q: How much does delivery cost?

A: Currently all orders under £50 will cost £3.99 for delivery. For any large orders over £50 delivery is free!


Q: Do I need to be home for delivery?

A: When ordering, it is your responsibility to give a complete and correct address. Someone will also have to be home for delivery. The Cookie Jar cannot accept responsibility for missed deliveries due to either incorrect information supplied, or because no one is home. As we are delivering a food product, the delivery cannot be left in a safe place, nor can we re-deliver.


Q: Can i request a bespoke order/special delivery instructions?

A: For any bespoke orders or specific orders for events, please email us beforehand and we will do our best to organise something. For specific delivery instructions, there is an opportunity at check out to leave any messages, we will endeavour to accommodate where we can.